Terms and Conditions

Please note:

The following terms and conditions ("terms”) apply to all purchases of products by you from MiSueños (Retail) Limited whether your purchase is made in store or from our website at www.misuenoskids.com Please read them carefully. We may vary these terms from time to time and therefore you should check to ensure you have the latest version before you make a new purchase. 

Your legal rights are not affected by these terms and conditions. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards.

2. Payment
MiSueños welcomes payment by the following credit and debit cards in store and on our website at misuenoskids.com:

Visa, MasterCard, Maestro, Visa Electron,American Express and Solo or bank transfer 
(in the UK only)

For orders placed in store you can secure the price of any of the beds with a 50% deposit. All we ask is that the full balance is paid 48 hours prior to delivery date. Full payment must be made on all  "Sale” items at time of purchase. Any deposit paid to secure an order shall be paid to, and held by, MiSueños Limited. MiSueños Limited shall retain any such payments made until your order has been delivered to you.

If MiSueños is unable to fulfil your order we will notify you and MiSueños Limited shall refund the amount paid by you, within 14 days of its notification, to your original method of payment (i.e. credit card, debit card, bank transfer, gift card or to a combination of payment methods as applicable).
All furniture is handcrafted to specification, there may be a slight difference in millimetres,and alterations may have to be made to the design to comply with safety standards, however all cots/cot bed will be sold to comply with british standards in accordance to cot safety regulations. Any significant alterations will be confirmed prior to manufacturing of the product. 

Descriptions
At the time of publication on our website and in our catalogue, all product descriptions are believed accurate, errors and omissions excepted. MiSueños design team take great care with the colours used in our collections. However, representations of colours are approximate only due to the limitations of the photographic, reproduction and printing process. There may therefore be a difference between the actual product and photographs of it on our website, or in our brochures. All measurements and weights are approximate.
Whilst we endeavour to maintain advertised product colours and specifications during the lifetime of our catalogue, we reserve the right to change them and to discontinue particular products as we consider necessary. This will not affect any orders that have already been accepted.

Prices
The price of your product is that applicable at the time of purchase. Prices are inclusive of vat at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.

Return Process
We will not make a refund based on these reasons:
1. Overdue delivery time due to the wrong shipping address or wrong telephone number provided by the buyer;
2. A wrong e-mail address provided by the buyer which can not receive our notification(the one which registered on our site);
3. Never received any confirmation e-mails & calls in 12 hours;
4. Items received and sent the photos which have been PS afore-thought 
5. A refund or complaint are NOT acceptable after received the parcel 7days later;
6. Not receive a tangible answer from the buyer to continue or cancel the order, any delays because the buyer did not respond in our required time, then buyer is in full charge of the loss.
Returning your goods


Once the beds have been assembled we will ask you to sign a document that states that you are happy with bed/ service and will not accept returns. We will only accept returns if you discover within 7 days of signing the contract that there is a manufacturing fault. We will do everything to rectify this fault. 

MiSueños have a wide range of products covering almost all categories for children. They are all tested to ensure they are of the highest standard and quality.

MiSueños warrants that our products will be free of manufacturing defects where used and maintained in accordance with the instruction manuals for a period of 12months from the date of purchase.
we will at our discretion provide one of the following free of charge:
• Spare, repair or replacement;
• Replacement self fit part.
• A repair carried out by one of our experienced technicians
• A replacement where the product is deemed irreparable.

This guarantee is subject to the following conditions and exclusions

Installing items or Fitting Furniture to brick work and stud walls. 
We offer the service of installing pieces of furniture on the walls, we will secure all items to the best of our ability however we are not accountable for items falling because the walls are not of the highest quality.  If you agree for us to fit the furniture to the walls, you accept responsibility for any damages caused by installing it. 
Paint work
 
We use non-toxic paint and non-toxic varnishes on every piece of furniture,  please be aware that although the paint is non- toxic it does have a strong odour, and will take time for the odour to disappear, when the product is installed we encourage that your child does not sleep the first night in the room, the room needs to be ventilated. We advise that you open all drawers, cupboards and leave the window open for ventilation. We specialise is children & baby furniture, all products used to manufacture the bed complies with british standards and safety regulations. 

 


1. Shopping at Misuenos
All of our products can be ordered for delivery to an address of your choice
You can place an order:

  • In store
  • Online at www.misuenoskids.com
  • calls are charged at a local rate.

3. Acceptance of order
For orders placed in store a receipt will be provided at the point of sale. For orders placed online, you will receive an e-mail order acknowledgement. It is important that your correct e-mail address is provided at the time of purchase. MiSueños accepts your order at the time full payment is taken.

4. Prices
The price of your product is that applicable at the time of purchase. Prices are inclusive of vat at the rate applicable at the time of purchase. Previously viewed prices via cookies on your computer will not be honoured and requests to do so will be refused. Sale prices are available only while stocks last.

5. Personalised products
To add that finishing touch, we offer a personalisation service:
  • Products available for personalisation are painted or engraved to a maximum number of 12 characters. However this number does vary per product and is shown with the product details of each product.
  • The maximum number of characters does include spaces.
  • Personalised products can only be applicable to those who have booked an appointment and not available on online.
If order online, unfortunately the products cannot be modified.
  • For orders placed in store, you will be able to modify size, colour, finishes, personalise and asked to sign a document, confirming the spelling, modifications of the bed is correct. We can also provide you with a 3D drawings. Which will be sent to you either on the day or via email at a later date depending on modifications.
This is why we encourage you to book an appointment so that all modifications can be made in person and certified by you.
  • We do not accept responsibility for any incorrect spelling of names, except where caused by Misuenos negligence.
  • The size of the text is subject to space restrictions and varies by product.
All images and reproductions of personalised products in literature and on our website are provided as a guide only.
  • The cost for personalised products varies according to finishes
  • We take great care with our personalised products and are done by our trained technicians and thereforemay take up to 28-42 calendar days for delivery depending on personalised product.
  • For busy periods such as during Sale or Christmas this may take longer but the maximum is 6 weeks.
  • If ordering personalised and non-personalised products in the same order, you will have only one delivery charge at the highest applicable delivery rate associated to the items in your basket.
  • Only Misuenos products can be engraved or personalised at MiSueños Kids 

Christmas 2015
To give you a little more time to choose the perfect gift you can order your personalised gift up until 1st November for delivery in time for Christmas.
Before returning items to us, please read and follow our sincere instructions. We’ll appreciate your careful reading on our return policy and making sure that all criteria are met before mailing any items back to us. This return policy is applicable to all items on our site or purchased in our store except those that have been customised.
General Return Policies
  • We DO NOT refund unconditionally. You need to provide the pictures to prove problems as detailed as possible. We have taken photos of all our items before delivery to avoid fraud.
  • Contact Us to initiate the return process within 7 days upon receiving your item(s)
  • We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you need to Contact Us and obtain a product return form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
  • Colour errors: If the Colour of the item when you receive is totally wrong or not what you ordered, then you are qualified to get some refund or return the item for an exchange. Please Note that we will not accept any returned items by the colour difference which is caused by your display monitor or the weather condition.
  • For order to be processed on beds a 30% deposit is required, you will have 7 days to cancel your product once it has been paid. However ALL deposits are non refundable. It is important to note that all our beds are made to order, and once the creation process has begun the materials cannot be reused. 
Our Cancellation Policy on Our Beds
  • Orders cancelled after 24 hours of deposit received will not be eligible for refund.
  • Orders cancelled 5 hours after deposit received will be eligible for a partial refund of 70%
  • Orders cancelled 12 hours after deposit received will be eligible for a partial refund of 50%
  • After 7 days your order can not be cancelled anymore as the manufacturing has begun
  • Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel please contact us as soon as possible


Cancellation on Customised Beds
We guarantee all our beds aremanufactured using the best possible materials so we can't accept returns for customised orders. All sales are final and cannot be cancelled at the point of purchase.
Return Policy on Items
Your satisfaction is our long-term pursuit and upmost concern. Once your package has arrived, we encourage you to open and check to make sure that the item(s) meets your requirement. Try or have a close look at your item as soon as possible without removing the tags, altering, or washing. If the items are not in their original condition, we may charge higher processing fee to cover our loss.
Your order may not be refundable if the items turn out to be impossible to be resold!
For any items, if there is a quality problem and you want to apply for a refund, please upload some persuasive pictures or video (in 7days). Once it is verified, you can send the item back to us only after you get our permission, and we will give you the corresponding refund.
If you are returning or exchanging items, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair, and with the intact tags attached.
All our baby clothing are tailored by experienced professionals and hand-made accordingly. Each item goes through quality-inspection four times before being shipped out to minimise such problems from arising.


Defective, Damaged Items
You are qualified to get a full refund if your items are defective, damaged. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.
If you wish to refund, you will need to cover the cost of postage when sending the product back to us. After returning the item, we will inspect the item to ensure that the defect was our responsibility, upon which we will offer you a complete refund within 16-20 days. However, if the defect is within aforementioned 10% difference, we can only offer you a partial refund of 20%-50%. We hope you can understand.


Color Mismatch
The settings of your computer screen may alter the colour of the pictures shown on the MiSueños website. Slight colour aberration of your item and the colour shown on screen may not mean that the item is defective or mis-shipped. And the pictures in the page are only for reference, the colour can not be 100% the same, we can only assure 90% similarity with the models. However, if you are positive that you have received the item in a wrong colour, please contact us to see if a return or refund is possible.
Note: We DO NOT accept any returns or refunds if the colour is right according to your colour information on the order.
Return Process
We will not make a refund based on these reasons:
  • Overdue delivery time due to the wrong shipping address or wrong telephone number provided by the buyer;
  • A wrong e-mail address provided by the buyer which can not receive our notification(the one which registered on our site);
  • Never received any confirmation e-mails & calls in 12 hours;
  • Items received and sent the photos which have been PS afore-thought
  • A refund or complaint are NOT acceptable after received the parcel 7days later;
  • Not receive a tangible answer from the buyer to continue or cancel the order, any delays because the buyer did not respond in our required time, then buyer is in full charge of the loss.
  • Finish and send a return request to misuenosltd@outlook.com within 7 days after you received the package. It should include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval fromMiSueños.
  • Once MiSueños approves your request, our address will be attached in the confirmation email, please send the item with the completed Product Return Form back to us as soon as possible.
  • Once we received your item, your return will be processed in 3 to 5 business days. After our confirmation of your return, please allow up to two billing cycles(Less than 30 days) for it to be credited to your account. Items returned in unacceptable condition will not be processed as refunds and cannot be shipped back to you.
  • Refunds will be processed to the original form of payment where a store/gift receipt or email order confirmation is provided. If the payment card has expired we will process the refund to a gift card;
  • For returns where a store/gift receipt or email order confirmation cannot be provided, we will not exchange your product or process a refund to a gift card. The value of the exchange/refund willbe at the selling price applicable on the day of return;
  • Refunds will be processed in the same currency used for purchase;
  • Delivery charges will not be refunded;
  • Products discounted in-store as a clearance event, these products are non-refundable and will be marked with a red dot.
  • Nothing within this refund, exchange and returns policy affects your legal rights, and in particular you will always be entitled to return goods to us for a full refund if they were faulty or not as described and we cannot remedy the fault to your reasonable satisfaction.
Returning your goods
  • We do not accept refunds if the product is in perfect condition we do however offer exchange or will provide you with a voucher. 
  • Any postage incurred by returning items to us will not be refunded. You are responsible for the return of the product to us.
  • Where you are returning the item by post, you are recommended to use a form of delivery which includes insurance for the full value of the product in case it is lost or damaged in the post. We may refuse a refund or exchange where an item is lost or damaged in transit.
  • To ensure the safe return of your items, please package your item with care. We recommend that Items valued over £50 are returned using a trackable delivery service and for items valued over £100 or more, we recommend that you insure your return for the value of the product and use a signature required delivery service.
  • Assembled furniture - a charge of up to £500 may be levied if you require us todisassemble the furniture for a return.
Conditions
  • Product must be purchased from MiSueños,
  • Original store/gift receipt or email order confirmation must be provided;
  • The guarantee applies to the original purchaser and cannot be transferred with ownership of the product i.e. second hand purchases;
Exclusions
  • Where incorrect assembly occurs or use of non-recommended parts, or third party accessories not compatible with original design are used;
  • General wear and tear;
  • Accidental damage including airline damage;
  • Damage caused by non-domestic use, abuse, neglect or by not being used and cared for inaccordance with our instructions;
  • Corrosion to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance;
  • Improper storage of the product;
  • Customer dissatisfaction with the product in terms of disliking the weight, functionality, colour orstyle etc;
  • Fabric fading, discolouration or wearing due to laundering and general wear and tear;
  • If a product is adapted or modified;
  • Products which are repaired by an unauthorised repair agent.
Any replacement part or repair of any product will not extend the original 1 year guarantee period. Any product provided by way of replacement or exchange of the product originally purchased will be guaranteed for the remainder of the guarantee period applicable to the original product. Where store/gift receipt or email order confirmation cannot be provided Misuenos reserve the right to assess the condition of a product and determine whether it falls within the scope of the guarantee.
  • Parts and labour £100 per product
  • Administration and handling £100 per product
In the unlikely event that you need to claim under the terms of this guarantee, please contact us as soon as possible.
Nothing in this guarantee will affect your legal rights if the product is faulty or not as described.
Our Website
Terms of use
Welcome to MiSueñosWebsite. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms.
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.


Payment
When you make a purchase from MiSueños please make sure you do this in the currency of your bank or credit card. Please note that it is common practice for banks and credit card providers to have different selling and buying exchange rates for currency. MiSueños does not accept responsibility for charges or differing rates of currency exchange levied by a customer's bank or credit card provider.


Descriptions, prices and product information
Items either in our catalogue or on our website are shown as accurately as possible. Despite this, slight variations in colour and appearance may occur due to technical limitations. We take great care to reproduce product descriptions and specifications provided by manufacturers accurately, however, errors may occur.

We will not be responsible for any errors or omissions. If there is anything which is unclear, or if you wish to obtain further information, please contact us.
You should always check the current price on MiSueños Kids as our aim is to always keeping lower price; therefore catalogue prices may be out of date. If there is a difference between the price of a product in the Catalogue, you will always be charged the lowest price. From time to time prices of products published on MiSueños may differ from the price offered at the same time in the MiSueños store.

All prices are expressed inclusive of any VAT payable (where applicable). Prices do not include the cost of delivery.


User Comments, Feedback, Postcards And Other Submissions
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to MiSueños shall be and remain MiSueños property. Such disclosure, submission or offer of any comments shall constitute an assignment to MiSueños of all rights, titles and interests in all copyrights and other intellectual properties in the Comments.


Privacy Policy
Thank you for accessing www.misuenos.co.uk. We respect your privacy and want to protect your personal information. 
This Privacy Policy promise to look after your personal information and we will not sell your information to any other parties. To better protect your privacy, we provide the notice below explaining our online information practices and the choices you can make about the way your information is collected and used.

Information Collection
We will only collect information you are willing to provide. Please ensure you will update your personal details if any of your information changed. In order to do any of the following, you are required to provide us with certain details:your name, email address, product selections, shipping address, telephone number, credit or debit card number, the card's expiry date and billing address.
One goal in collecting personal information from you is to provide an efficient, meaningful, and customised experience.
Information Use
We collect information from you in several different ways on this Site. For example, we can use your personal information to:
Fulfil any order and to communicate with you when necessary.
What about your data security?
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL”) for all financial transactions through the Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.


What if this policy is updated?
If we change or update this Privacy Policy, we will post changes and updates on the Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated. If you have any questions about the Privacy Policy, please contact us.


Lowest Price
Our price is much lower and competitive but we will update the price all the time and will offer a big bonus for you, so we do not accept to bargain again, thanks for your cooperation.


Quality Assurance
All our items are of the highest quality, from the best tailor to the best craftsmen and we are glad that this is why more and more customers choose us. We care so we will do everything possible to give you exactly what you expect from us. Only the best for our little ones.


Excellent Customer Service
No matter who and where you are, when you want to make an order or give us valuable advice, just contact us as soon as you can. We value the relationship with our customer so just give us a call and we will be more that happy to hear from you.
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